Friday, 16 October 2020 23:32

Survey: employee onboarding in SAP S/4HANA and In-App Learning

Written by Tamara Leiss
Rate this item
(0 votes)
“© 2020. SAP SE or an SAP affiliate company. All rights reserved.” “Used with permission of SAP SE”

In this post, I would like to present our survey which is intended to improve employees’ onboarding in SAP S/4HANA and In-App Learning. The survey focuses on so called “Electronic Performance Support Systems” (EPSS). This is the rather less known technical terms for systems that support employees’ performance in the flow of work and therefore in their workplace. They provide the right information to the right user at the right time and by doing that they also promote employees’ informal learning.

SAP provides EPSS with the embedded help and In-App Learning that is part of our SAP Training and Adoption portfolio and available in several of our cloud products.

As part of my doctorate I investigate EPSS scientifically and use a three-step research design for this. The first stage is a more general questionnaire study that focuses on the questions:

  1. Which aids are available for you in your workplace when you are facing a problem in the ERP-System?
  2. Which EPSS features are most effective in supporting employees?
  3. What influence do personal and contextual factors have?

By answering these questions, insights into user needs can be incorporated into the further development of our products and the Web Assistant content. Of course you support also scientific research on EPSS.

In order to derive reliable results, as many participants as possible are necessary. Therefore, I am happy about everyone who takes part in the survey!

The English questionnaire is available via the following link:

The German version can be reached via this link:

Thank you very much for your support!

Best regards,


Read 50 times

Leave a comment

Make sure you enter all the required information, indicated by an asterisk (*). HTML code is not allowed.