Wednesday, 07 April 2021 12:01

Adopting SAP Business Technology Platform with the SAP Enterprise Support Advisory Council (ESAC) program

Written by Christophe BERNARD
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“© 2020. SAP SE or an SAP affiliate company. All rights reserved.” “Used with permission of SAP SE”

While it is still too soon to realize the magnitude of the current COVID situation, we have seen over the last year the acceleration of digitalization – again, in many of our private and professional life aspects. As final customers, we expect a simpler and personalized consumption experience, with direct influence on companies and their strategies. As employees, we expect more engaging content, from daily operations to HR, with simpler integration. All of this is forcing companies to constantly reinvent and adjust their business processes and the overall value chain.

In this era where innovation is key for success, SAP Business Technology Platform (BTP) is the foundation to help SAP customers adopting innovations faster, from their SAP S/4HANA investment or early in the transition towards SAP S/4HANA and the Intelligent Enterprise.

And the SAP Enterprise Support Advisory Council (ESAC) program once again, provides the methodology and the SAP experts to help customers, in different value-propositions, to adopt and expand their usage further.

Whenever you are already running business scenarios on SAP BTP, or close to go live, the following workstreams are piloting new CQC services, analyzing your platform, and providing recommendations through a report:

  • Going Live with SAP BTP: You are about to go live with the platform and need a configuration review to ensure a smooth start of production (also applicable after go-live, for health check assessment).
  • Performance Optimization with SAP BTP: You experience performance issues on scenarios running on the platform, and need SAP expertise to recommend reactive measures for optimization.

And whenever you need to start your adoption journey, with a use-case at hands or without any real idea how to move into the topic, we position our “co-innovation” workstreams, where we engage you step-by-step on a topic, from learnings to practical exercises, with continuous follow-up of our SAP experts until your learning objectives are applied. Yet our value-proposition is built around the following technologies:

SAP Conversational AI

We have two proposals working in combination: Conversation Design for Chatbots workstream, applicable whenever you need to build efficient soft skills to your chatbot, starting either from scratch or from an existing chatbot not fulfilling business expectations. And the Advanced SAP Conversational AI workstream, applicable whenever you have a first chatbot built and you need to secure and integrate it to your SAP landscape, Cloud and on-premise, following SAP Best Practices

SAP Intelligent RPA

Again two proposals working in combination:

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